How PYL Protects Your Data

PYL Online Privacy and Security

Effective Date: June 6, 2026
Last Modified: June 6, 2026

PYL.com (“PYL,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit PYL.com, create an account, place an order, upload artwork or designs, contact our customer service team, subscribe to marketing communications, or otherwise use our website and services.

By using our website, creating an account, uploading content, or placing an order, you acknowledge that you have read and understood this Privacy Policy. Your use of our website is also subject to our Terms of Service.

1. Information We Collect

We may collect personal information directly from you, automatically from your device or browser, or from service providers that help us operate our website and fulfill orders.

Personal Identifiers

This may include your name, email address, phone number, billing address, shipping address, account username, and other contact details you provide when placing an order, creating an account, contacting us, or subscribing to our communications.

Order and Transaction Information

This may include products purchased, fabric type, quantity, design selection, order value, shipping method, order status, refund or replacement history, and customer service notes related to your order.

Designs, Artwork and Uploaded Content

If you upload artwork, patterns, photographs, text, or other content to PYL, we collect the files and related information needed to provide our custom fabric and printing services.

Payment Information

Payments are processed by third-party payment providers. We do not store full credit card numbers on our own systems. We may receive limited payment-related information such as payment status, transaction ID, billing details, and fraud-prevention results.

Device, Browser and Usage Information

We may collect IP address, browser type, device identifiers, operating system, pages visited, referring pages, interactions with our website, cookie identifiers, approximate location, and similar technical information.

Communications

If you contact us by email, chat, form, social media, or other channels, we may collect the content of your message and any information needed to respond to your request.

2. How We Use Your Information

We use personal information for the following purposes:

• To process, produce, print, cut, pack, ship, and deliver your orders
• To create and manage your account
• To provide customer service and respond to your requests
• To review uploaded designs and fulfill custom fabric orders
• To process payments, refunds, chargebacks, and fraud checks
• To send order confirmations, shipping updates, and service-related notices
• To improve our website, products, services, user experience, and design tools
• To personalize content, product recommendations, and marketing where permitted
• To detect, prevent, and investigate fraud, abuse, security incidents, or policy violations
• To comply with legal obligations, tax requirements, and regulatory requests
• To enforce our Terms of Service and protect the rights, property, and safety of PYL, our customers, designers, and the public

3. Uploaded Designs and User Content

When you upload designs, artwork, photographs, text, or other content to PYL, you remain responsible for that content. We use uploaded content only as needed to provide our services, including preparing previews, printing products, producing your order, providing customer support, preventing abuse, and maintaining our systems.

If PYL offers public galleries, designer shops, community features, or public profile functions in the future, information or content you choose to make public may be visible to other users and may be indexed or used outside our website. Please do not upload or publish personal information that you do not want to be publicly accessible.

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, keep you logged in, analyze website performance, improve our services, prevent fraud, and support advertising or marketing activities where permitted by law.

You can control cookies through your browser settings and, where available, through cookie preference tools on our website. If you disable certain cookies, some website functions may not work properly.

5. How We Share Information

We may share personal information with trusted service providers and partners who help us operate our business, including:

• Ecommerce platform providers
• Payment processors and fraud-prevention providers
• Printing, production, and fulfillment partners
• Shipping carriers and logistics providers
• Email, SMS, and customer service providers
• Analytics, advertising, and website performance providers
• Professional advisers, such as legal, accounting, or compliance advisers
• Government authorities, regulators, courts, or law enforcement when required by law

We do not sell your email address or phone number to third-party marketers. We may disclose information if necessary to investigate violations of our policies, respond to intellectual property claims, protect legal rights, or complete a business transfer such as a merger, acquisition, restructuring, or sale of assets.

6. Payments

Payment information is handled by secure third-party payment providers. Your payment provider may collect and process personal information according to its own privacy policy. PYL receives only the information needed to confirm payment, process your order, issue refunds, prevent fraud, and maintain transaction records.

7. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing messages, we may send you product updates, promotions, design inspiration, fabric launches, and other marketing communications. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing communications, we may still send you non-marketing messages related to your account, orders, payments, shipping, refunds, policy updates, or customer service inquiries.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, tax records, fraud prevention, dispute resolution, and enforcement of our agreements.

If you request deletion of your account or personal information, we will process your request according to applicable law. We may retain certain information where necessary to comply with legal obligations, complete existing orders, prevent fraud, resolve disputes, or maintain business records.

9. Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, system, database, or internet transmission is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

PYL may process and store information in countries other than the country where you live. These countries may have different data protection laws. When required by applicable law, we use appropriate safeguards for international transfers of personal information.

11. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Object to or restrict certain processing activities
• Request portability of your personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

To exercise your privacy rights, please contact us at admin@pyl.com. We may need to verify your identity before responding to your request.

12. Children’s Privacy

PYL is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make changes, we will update the “Last Modified” date above. If changes are material, we may provide additional notice where required by law.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

PYL Privacy Team
Email: admin@pyl.com