PYL ONLINE PRIVACY AND SECURITY
Effective Date: May 28, 2026
Last Modified: May 28, 2026
PYL.com (“PYL,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit PYL.com, create an account, place an order, upload artwork or designs, contact our customer service team, subscribe to marketing communications, or otherwise use our website and services.
By using our website, creating an account, uploading content, or placing an order, you acknowledge that you have read and understood this Privacy Policy. Your use of our website is also subject to our Terms of Service.
We may collect personal information directly from you, automatically from your device or browser, or from service providers that help us operate our website and fulfill orders.
This may include your name, email address, phone number, billing address, shipping address, account username, and other contact details you provide when placing an order, creating an account, contacting us, or subscribing to our communications.
This may include products purchased, fabric type, quantity, design selection, order value, shipping method, order status, refund or replacement history, and customer service notes related to your order.
If you upload artwork, patterns, photographs, text, or other content to PYL, we collect the files and related information needed to provide our custom fabric and printing services.
Payments are processed by third-party payment providers. We do not store full credit card numbers on our own systems. We may receive limited payment-related information such as payment status, transaction ID, billing details, and fraud-prevention results.
We may collect IP address, browser type, device identifiers, operating system, pages visited, referring pages, interactions with our website, cookie identifiers, approximate location, and similar technical information.
If you contact us by email, chat, form, social media, or other channels, we may collect the content of your message and any information needed to respond to your request.
We use personal information for the following purposes:
When you upload designs, artwork, photographs, text, or other content to PYL, you remain responsible for that content. We use uploaded content only as needed to provide our services, including preparing previews, printing products, producing your order, providing customer support, preventing abuse, and maintaining our systems.
If PYL offers public galleries, designer shops, community features, or public profile functions in the future, information or content you choose to make public may be visible to other users and may be indexed or used outside our website. Please do not upload or publish personal information that you do not want to be publicly accessible.
We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, keep you logged in, analyze website performance, improve our services, prevent fraud, and support advertising or marketing activities where permitted by law.
You can control cookies through your browser settings and, where available, through cookie preference tools on our website. If you disable certain cookies, some website functions may not work properly.
We may share personal information with trusted service providers and partners who help us operate our business, including:
We do not sell your email address or phone number to third-party marketers. We may disclose information if necessary to investigate violations of our policies, respond to intellectual property claims, protect legal rights, or complete a business transfer such as a merger, acquisition, restructuring, or sale of assets.
Payment information is handled by secure third-party payment providers. Your payment provider may collect and process personal information according to its own privacy policy. PYL receives only the information needed to confirm payment, process your order, issue refunds, prevent fraud, and maintain transaction records.
If you subscribe to our newsletter or agree to receive marketing messages, we may send you product updates, promotions, design inspiration, fabric launches, and other marketing communications. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
Even if you opt out of marketing communications, we may still send you non-marketing messages related to your account, orders, payments, shipping, refunds, policy updates, or customer service inquiries.
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, tax records, fraud prevention, dispute resolution, and enforcement of our agreements.
If you request deletion of your account or personal information, we will process your request according to applicable law. We may retain certain information where necessary to comply with legal obligations, complete existing orders, prevent fraud, resolve disputes, or maintain business records.
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, system, database, or internet transmission is completely secure, and we cannot guarantee absolute security.
PYL may process and store information in countries other than the country where you live. These countries may have different data protection laws. When required by applicable law, we use appropriate safeguards for international transfers of personal information.
Depending on your location, you may have the right to:
To exercise your privacy rights, please contact us at admin@pyl.com. We may need to verify your identity before responding to your request.
PYL is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make changes, we will update the “Last Modified” date above. If changes are material, we may provide additional notice where required by law.
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
PYL Privacy Team
Email: admin@pyl.com
Business Address: [Insert legal business address]
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