In this article, you can find important information regarding our product processing, tailoring and shipping information to include the topics listed in the catalog (hyperlinked to the appropriate section for ease of access).
Depending on your ordered item, the processing/tailoring time will differ slightly.
Ready-Made Items
A selection of our products is ready-made, meaning these items are in stock and ready to be shipped. They usually take less than 48 hours to process before shipping. These items include Try-On Dresses, Final Sale Items, Clearance Sale Items, Swatches, and any item marked “Ship in 48hrs” on the product details page.
Made-To-Order Items
Most of our products are Made-to-Order, meaning that we only begin sewing them once an order has been confirmed. It can take a few weeks for us to finish making an item before it can be shipped.
Tailoring time differs from category to category. Please refer to the table below for the estimated tailoring times.
Shipping Information
| Shipping Methods | Shipping Time | Costs |
| Expedited Shipping | 3-6 days | From US$ 21 |
| Standard Shipping | 5-10 days | From US$ 8 |
| Super Saver Shipping | 7-14 days |
From US$ 6
|
We work hard to ensure every package is delivered on time and in good condition, but once the package leaves our facilities we have little control over what happens to the package.
We are not responsible for lost or stolen packages, but we are happy to see what we can do to help if something goes wrong in transit.
Before reaching out to us, we recommend double-checking your tracking number to confirm the status of your order, and depending on the status, try doing the following:
Marked as Delivered:
- • Check with your neighbors, the rest of your household, your leasing office, and/or your building manager to see if the package was accepted or delivered to them by mistake (which happens all the time).
- • If marked as delivered in the last 24 hours, give it one more day (unless your event is urgent), as carriers will sometimes mark a package as delivered prematurely. Please contact us if it doesn't show up by the 48-hour mark.
- • Please note that if you do not confirm the delivery within 7 days from the date the parcel is delivered, our system will automatically update your order status to "Completed".